FREQUENTLY ASKED QUESTIONS

What is 14k gold-filled?

Gold filled jewellery is different from gold plated jewellery. Gold filled jewellery is solid gold bonded to a base metal. It looks and feels like solid gold and lasts much longer than gold plated jewellery.
Gold-filled is absolutely your best option after solid gold for quality and durability. It is long lasting and offers a great option for people with sensitive skin.



Can I customise an order?

If you see anything you would like in a different COLOUR or SIZE, please let us know, we can easily customise it for you.



Sizing Details

All products can be adjusted to suit you perfectly by using extension chains. If you are not certain of the size or would like to have a multi-adjustable necklace, please choose the product with extension chain option.
TO MEASURE THE LENGTH OF YOUR NECKLACE:
1. Find a piece of string.
2. Wrap it around your neck exactly where you want your jewellery to sit, mark it.
3. Stretch the string and measure it with the ruler.
4. The length you come up with is the length of necklace you should order.



How to properly store my jewellery?

To properly store your gold filled or sterling silver jewellery:
1. Clean your piece of jewellery.
2. Pat it dry with soft cloth. Make sure it is completely dry - never put a damp or wet piece into a sealed bag - this will cause rapid tarnish.
3. Place it in an airtight bag, such as a small ziplock.
4. Add anti-tarnishing strips to the bag.
5. Store it in the dark, dry place.



Care Instructions

It's how you care for your jewellery that determines the longevity of each piece.
The main principle that must be observed – the LAST to DRESS, the FIRST to REMOVE!
Also:
1. Avoid direct contact with body lotion, sunscreen, perfume, chlorinated water, saltwater or any other substances that could directly affect your jewellery.
2. Let any lotion you apply fully soak in before putting on your jewellery. Likewise, with perfume. Spritz and let it soak in before putting on necklaces/earrings.
3. Remove your jewellery before sleeping, showering, using pool, swimming, or during heavy physical activity.
4. Store your jewellery in an air tight container, like small zip locker bag, when not in use. Add anti-tarnishing strip to it.



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